What to do when your Payment Method Fails?

As a valued client utilizing the Client Portal, if your payment method fails for your recurring subscription service, we're here to help you resolve the issue promptly.

Step-by-step process to handle Failed Payments

  • In the event of a failed payment, you will receive an email notification from us.
  • Open the email you received notifying you of the failed payment.
  • Within the email, you will find a link specifically tailored for you to update your payment method. Simply click on this link to proceed.
  • The link will redirect you to a secure page within our Client Portal, where you can update your payment method.
  • Follow the prompts on the page to provide the necessary information for your updated payment method. This may include entering new credit card details or selecting alternative payment options.
  • Once you have entered the required information, click on the save button to securely store your updated payment method.
  • After successfully updating your payment method, our system will automatically initiate a retry for the failed payment.
  • Throughout the retry process, we will keep you informed via email notifications regarding the status of the charge. You will receive updates if a charge fails or if a retried charge also fails.

    Simply follow the steps outlined to update your payment details and allow us to initiate retries on your behalf. Rest assured, we are dedicated to providing uninterrupted access to your subscribed services, ensuring a smooth and seamless experience for all your recurring subscription needs through our Client Portal.