This KB explains how credits work in Dew CRM pricing plans and provides a breakdown of what each credit can be used for.
Plans
DewCRM offers three tiers: Start, Build, and Grow. Each plan has a different monthly cost and a set amount of free monthly credits.
|
Plan |
Monthly Price |
Free Monthly Credits |
|
Start |
$97 |
$10 |
|
Build |
$297 |
$30 |
|
Grow |
$497 |
$50 |
Free Trial
All plans come with a 7-day free trial.
Credits Breakdown
Each plan provides a set amount of free monthly credits usable for various services. Here's a breakdown of individual service charges and the number of units you can get for each service.
Important Note: This breakdown assumes you use all your credits towards one service.
|
Service |
Cost |
Start ($10/month) |
Build ($30/month) |
Grow ($50/month) |
|
Outgoing Calls |
$0.028 per minute |
355 calls |
1065 calls |
1775 calls |
|
Incoming Calls |
$0.017 per minute |
590 calls |
1770 calls |
2950 calls |
|
SMS |
$0.0158 per segment |
635 segments |
1905 segments |
3175 segments |
|
WhatsApp Messages |
$0.0014 per email |
95 |
285 |
475 |
|
Emails |
$0.02 per workflow |
7145 |
21435 |
35725 |
|
Email Verification |
$0.005 per verification |
2000 |
6000 |
10000 |
|
Workflows |
$0.18 per 1000 words or $0.12 per image |
500 |
1500 |
2500 |
|
Workflow AI |
$0.06 per workflow |
165 |
495 |
825 |
|
Reviews AI |
$0.04 per message |
65 review response |
195 review response |
325 review response |
|
Content AI |
$0.1036 per message |
55555 Words or 85 Images |
166665 Words or 255 Images |
277775 Words or 425 Images |
|
Conversations AI |
$0.16 per review response |
250 Messages |
750 Messages |
1250 Messages |
- Outgoing Calls: Making phone calls from your DewCRM account to other phone numbers. (Think of it like using your DewCRM as a phone to call others).
- Incoming Calls: Receiving phone calls on the phone number associated with your DewCRM account. (Similar to how you receive calls on your regular phone, but directed to your DewCRM).
- SMS: Sending short text messages (limited characters) to your customers directly through DewCRM. (Like texting from your phone but using the DewCRM platform).
- WhatsApp Messages: Sending messages to your customers directly through the WhatsApp platform, integrated with your DewCRM account. (Similar to using WhatsApp on your phone, but managed within DewCRM).
- Emails: Sending electronic mail messages to your contacts through your DewCRM platform. (Just like sending regular emails, but using the features within DewCRM).
- Email Verification: Checking if email addresses on your list are valid and deliverable using DewCRM's verification tool. (Ensures you're sending emails to real people).
- Workflows: Setting up automated sequences of tasks within DewCRM to handle repetitive actions, like sending follow-up emails or updating customer information. (Think of it like creating a recipe with pre-defined steps that DewCRM automatically executes).
- Workflows AI: Using a smart feature in DewCRM to automate specific tasks within your workflows. (Imagine having a helper within your workflows that can handle certain actions automatically).
- Reviews AI: Utilizing a feature in DewCRM that automatically generates responses to customer reviews you receive. (Like having a pre-written response template that DewCRM can use to reply to reviews).
- Content AI: It assists with creating content, such as writing text for marketing materials or generating images for your website. (Think of it like having a writing assistant that helps you create content).
- Conversations AI: Utilizing a feature within DewCRM that allows you to interact with your customers through an AI-powered chat functionality. (Imagine having a virtual assistant that can answer basic customer questions or schedule appointments).
Example:
Example 1: Single Service Usage
Suppose you're on the Start plan with a $10 credit. You decide to allocate it solely for outgoing calls. Here's how it breaks down:
- Outgoing Calls: $10 credit / $0.028 per minute = approximately 355 minutes of calls.
Example 2: Two Service Usage
Suppose you're on the Build plan with a $30 credit. You decide to allocate it for outgoing calls and SMS. Here's how it breaks down:
- Outgoing Calls: $10 credit / $0.028 per minute = approximately 355 minutes of calls.
- SMS: $2 credit / $0.0158 per segment = approximately 1270 SMS segments.
Example 2: Three Service Usage
Suppose you're on the Grow plan with a $50 credit. You decide to allocate it for outgoing calls, SMS, and Email Verification. Here's how it breaks down:
- Outgoing Calls: $10 credit / $0.028 per minute = approximately 355 minutes of calls.
- SMS: $10 credit / $0.0158 per segment = approximately 635 SMS segments.
- Email Verification: $30 credit / $0.005 per verification = approximately 10000 email verifications.
In simpler terms:
- Think of credits like digital coins you can spend on Dew CRM services.
- Each plan gives you a set amount of free credits every month.
- You can use these credits towards various services like calls, emails, and SMS.
- The table shows how many minutes, messages, or emails you can get with one credit in each plan.
- If you use all your credits, you'll be charged based on the individual service rates mentioned above.
FAQs
Can I use credits across different services, or are they specific to each?
Credits are flexible and can be used across various services Dew CRM offers. You're not restricted to using them for a single service.
Can I transfer credits to another user or account within Dew CRM?
No, credits are non-transferable and tied to the account associated with your Dew CRM subscription. They cannot be transferred to other users or accounts.
Can I view a detailed breakdown of my credit usage for each service?
Yes, Dew CRM offers detailed reports and analytics that provide a breakdown of your credit usage for each service. You can access these reports within your dashboard.
What if I accidentally use all my credits on one service?
Even if you use all your credits on a single service, you can still access other services, but you will be charged based on the individual service rate.
Does the credit value change depending on the plan?
No, the value of each credit (in terms of minutes, messages, emails, etc.) remains the same across all plans. However, higher plans offer more credits per month.
How are credits deducted when using multiple services simultaneously?
Credits are deducted based on the specific service you use. If you use multiple services simultaneously, credits will be deducted based on individual cost for each service independently.