To check your profile stats, first click on Find Work → My Stats
Here you’ll see 3 main points on which your stats usually depend upon.
- Client Satisfaction
- Communication
- Marketing Effectiveness
- Client Satisfaction:
- Your Job Success Score (JSS) measures your client’s satisfaction with your overall work history on Upwork’s platform.
- It reflects your client's satisfaction as shown by relationships, feedback, and job outcomes over time.
- A high JSS score can help freelancers to stand out in the Upwork marketplace.
- Your Job Success Score reflects how well you deliver great results for your clients. It updates every 2 weeks (15 days).
- 12-month earnings – Gross earnings in the past year (inclusive of service fees).
- Percentage of clients that would recommend you – Clients that have indicated they would recommend you to others.
- Percentage of long-term clients – Of the clients you’ve worked within the past year, this metric shows the percentage of clients you worked with for at least three months. This could be over one or multiple contracts and could be hourly or fixed-price work.
- Recent account holds – Account holds and notifications of possible Terms of Service violations you've received in the past 90 days.
- Top Rated Eligible Weeks – The number of weeks in the past 16 weeks where you either had Rising Talent status or a Job Success Score above or equal to 90%
- How is my Job Success Score calculated?
Your score reflects your overall contract history with your clients and is based on your (or your agency’s) relationships & feedback.
- When will I get JSS?
To get a JSS, you need to complete:
- Project with 3 (or more) different clients.
- 4 (or more) different contracts within 24 months.
- Factors affecting JSS:
- Responsiveness
- Availability
- Client Feedback
- Deadline
- Inactive contracts
- Disputes
- Tips to maintain your JSS:
- Communicate with the client.
Keep the client updated on the progress (even the task is delayed)
- Remind your client to close the contract if the work is DONE.
Jobs that are not closed are more likely to become IDLE contracts that will affect your JSS. - Don’t bid on a job that you can’t do.
- Communication:
Track how you are doing at responding to invitations to submit a proposal.
- Responsiveness – Your average invitation response time, which is also shown on your profile.
- Invitation response rate – Freelancers who are successful and available for new work try to accept or decline invitations within a day, every time.
- Availability – If you’re not available for new work, tell your prospective clients! You’re unlikely to receive invitations while unavailable, but if you do get any, they won’t be marked against your communication effectiveness.
- Note: Our availability is more than 30 hours a week which means full time freelancing.
- Marketing Effectiveness:
Stats on how many people are viewing and visiting your profile.
- Profile view count – Number of distinct people who have viewed your profile tile in search results daily, in the past 30 days.
- Profile view count trend – Compares this view count to the statistic over the past 6 months.