Sometimes, some marketing emails get sent from a company president/CEO or any other individual at the business. If you don't want all replies to go to that person's personal inbox, you can create and specify a custom reply-to email address in your marketing email.
To add a custom reply
- Go to Marketing > Email in your HubSpot account.
- Either create a new email or edit an existing one.
For custom emails
- Click Settings tab.
- Go to From and click Edit.
- Click the dropdown From address and select a user in your account as the sender.
- Deselect the Use this as my reply-to address checkbox.
- In the Reply-to address, enter the email address that you want to receive replies to the marketing email.
For drag and drop emails
- Click the Setting tab and go to From address details.
- Click the dropdown From address and select a user in your account as the sender.
- Deselect the Use this as my reply-to address checkbox.
- In the Reply-to address, enter the email address that you want to receive replies to the marketing email.